Refund policy

At Shreyav, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or has a manufacturing issue, we’re here to help.

1. Eligibility for Returns

We accept returns only when:

- The product received is damaged or defective.
- You have received a wrong product, size, colour, or design due to an error on our part.
- The product has a manufacturing defect.

The return request must be raised within 3 days of delivery.

Products purchased during a sale or promotional offer may be subject to additional return conditions, which will be mentioned at the time of purchase.

2. Conditions for Return

To be eligible for a return:

- The product must be unused, unworn and unwashed.
- The product must be returned in its original condition and packaging.
- All original tags, labels and accessories must remain attached.
- The product must not have any stains, odour, makeup marks, damage or signs of use.
- Proof of purchase/order details must be provided.

We reserve the right to reject a return if the product does not meet these conditions.

3. Non-Returnable Items

We do not accept returns for:

- Products that have been worn, washed, altered or damaged after delivery.
- Products with removed or damaged tags.
- Returns requested due to a change of mind.
- Products ordered in the wrong size by the customer.
- Products damaged due to improper handling or care.
- Any item specifically marked as non-returnable on the product page.

4. Size & Fit

We strongly recommend checking the size chart provided on the product page before placing your order.

A return or refund will generally not be provided if the customer selects the wrong size, unless the wrong size was shipped by Shreyav.

If you are unsure about your size, please contact us before placing your order.

5. Damaged or Incorrect Product

Please inspect your order immediately after delivery.

If you receive a damaged, defective or incorrect product, please contact us within 24 hours of delivery.

Please provide:

- Your order number
- Clear photographs of the product
- Photographs of the packaging and shipping label
- A short description of the issue
- A clear video of the unboxing, if available

Providing an unboxing video is strongly recommended and may help us process damage or incorrect-product claims more efficiently.

6. Return Process

Once your return request is received, our team will review the information and determine whether the product qualifies for a return.

If approved, we will provide instructions for returning the product.

Please do not send the product back without receiving confirmation from Shreyav, as an unauthorised return may not be accepted.

7. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged or defective product, Shreyav will arrange or bear the applicable return shipping cost, subject to verification.

For returns that are not caused by an error or defect on our part, return shipping may be the customer's responsibility, where such return is permitted.

8. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, wherever applicable.

Depending on your payment provider or bank, the refunded amount may take additional business days to appear in your account.

Shipping charges, if any, may be non-refundable unless the return is due to an error, damage or defect attributable to Shreyav.

9. Exchanges

Exchanges are subject to product availability.

If the requested replacement product or size is unavailable, we may offer a refund or another suitable resolution, as applicable

10. Cancellation

Orders may be cancelled only before they have been dispatched.

Once an order has been dispatched, cancellation may not be possible and the order will be subject to the applicable return policy.

11. Return Fraud & Abuse

Shreyav reserves the right to refuse returns or refunds where there is evidence of misuse, fraudulent activity, repeated abuse of the return policy, product substitution, or damage caused after delivery.

12. Contact Us

For any return, exchange or refund-related queries, please contact us:

Brand: Shreyav
Email: shreyav9123@gmail.com
WhatsApp: 8420976332
Business Hours: 9AM to 7PM

Please mention your order number in all communications so that we can assist you quickly.

Shreyav — Effortlessly You