Shipping policy
At Shreyav, we aim to process and deliver your order safely and as quickly as possible.
1. Shipping Locations
We currently ship orders across India.
Delivery availability may vary depending on the serviceability of your PIN code.
2. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation and payment.
Orders placed on Sundays or public holidays may be processed on the next business day.
Once your order has been dispatched, you will receive shipping and tracking details through the contact information provided at the time of placing the order.
3. Delivery Time
Estimated delivery time is generally:
Metro & major cities: 2–5 business days
Other locations: 4–8 business days
Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Shreyav may offer free shipping promotions or other shipping offers. The applicable terms will be displayed during the promotion.
5. Tracking Your Order
Once your order has been shipped, you will receive tracking information through email/whatsapp/SMS.
You can use the tracking details to check the current status of your shipment.
If your tracking information has not been updated for an extended period, please contact us with your order number.
6. Delivery Delays
Although we make every effort to deliver your order within the estimated timeframe, delays can occasionally occur due to:
- Weather conditions
- Courier or logistics issues
- Public holidays
- Incorrect or incomplete address information
- Remote or difficult-to-service locations
- Natural disasters or other unforeseen circumstances
Shreyav cannot guarantee delivery on a specific date unless specifically confirmed by us.
7. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/locality
- City
- State
- PIN code
- Valid contact number
If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-shipping the order.
8. Failed Delivery Attempts
Our courier partner may make multiple delivery attempts.
Please ensure that someone is available to receive the package and that your phone number is reachable during the delivery period.
If the shipment is returned to Shreyav after unsuccessful delivery attempts, please contact us to discuss re-shipping options.
9. Damaged Package
If your package appears visibly damaged, opened or tampered with at the time of delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.
For damaged or incorrect products, please refer to our Return & Refund Policy.
10. Lost Shipments
If your order appears to be lost in transit, please contact us.
We will coordinate with the relevant courier partner to investigate the shipment and provide an appropriate resolution.
11. Contact Us
For shipping-related queries, please contact:
Brand: Shreyav
Email: shreyav9123@gmail.com
WhatsApp: 8420976332
Business Hours: 9AM to 7PM
Please include your order number whenever contacting us regarding an order.
Shreyav — Effortlessly You